POLICIES
We appreciate the opportunity to provide your health care needs. These policies are intended to allow us to provide health care services to as many patients as possible in a timely manner. Thank you for understanding and cooperating.
VOICE MAIL
We have voice mail for your convenience. Leaving a message prevents being on hold during peak hours. However, you may press (0) for the operator at any time.
INSURANCE CARDS
To decrease insurance errors, you must present your insurance card at every visit. If you do not, you must pay for the visit at the time of service.
PAYMENT FOR SERVICES
Payment for services rendered is expected at the time of service,Including co-pays, deductible and co-insurance. We accept cash, credit cards, or checks.
SCHEDULED APPOINTMENTS
- First time Visits: If you take any medications, please bring the actual medication bottles with you. Put all the bottles in a plastic bag and bring them with you.
- Please arrive 15 minutes before your appointment time to register.
- If you are unable to keep your appointment, please call our office the day before to cancel or reschedule. We reserve the right to charge for missed appointments
- We do our best to see you in a timely manner when you come in for your appointment. Therefore, if you are more than 15 minutes late, we reserve the right to reschedule you for another time.
PRESCRIPTION REFILLS
Prescription refills should not be an emergency. They should be handled during scheduled office appointments or by calling the prescription refill line during regular office hours. Refills will be filled within 3 business days (not including holidays and week-ends). Please do not walk-in to request refills. Narcotics, anxiety medicine and other controlled substances will only be prescribed by your primary care physician. The On Call Physician will not call in these prescriptions.
LABS OR OTHER FACILITIES AND YOUR INSURANCE
Time permitting our staff will attempt to determine the lab or facility that your insurance covers, but it is ultimately your responsibility as the patient/insured to confirm the correct lab or facility.